Make a Payment
We want to make things easier for you! Make a payment to your Family First Credit Union loans from any external account.
What You Should Know
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You will receive a text message informing you of the amount due on your loan. You will be able to review your payment options or you will be able to opt out of our text message service by texting “STOP”.
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The link will take you to a portal where you will be asked to verify your account with your account number and date of birth.
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When you verify your account for the first time you will have to setup the following:
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4 digit pin: once you have entered your account number and date of birth, it will prompt you to create a 4 digit pin. Store this information in a secure place as you will need this pin number to verify future payments.
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Preferred method of payment: to make a payment you will have to add your preferred form of payment in the portal. You can do this by selecting ADD NEW DEBIT CARD or ADD NEW BANK ACCOUNT which will prompt a secure website for you to input your information. If done correctly, there will be a message stating ‘Payment Method Success’ and you will be redirected to the payment portal.
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Once your account has been successfully verified, you will be directed to the payment portal where you’ll be able to see all of your loans and will also be able to select your preferred payment method.
Member Benefits
- The fee for ACH transactions (taken directly from a checking account) and debit card transactions is $5.99.
- Encrypted information guarantees your information is secure
- Convenient ways to pay from an external account: text, website, online/mobile banking
- Payments accepted from checking accounts, savings accounts and credit cards
Frequently Asked Questions
What kind of fees will I be charged?
If you choose to make a loan payment through Easy Pay there is a $5.99 fee per payment.
Is there any way to avoid the fee?
Unfortunatly, there is no way to avoid the fee for using the Easy Pay service. However, we do offer many other easy and convenient ways to make a payment to your loan with no fee.
What are my other options to make a payment?
At Family First Credit Union, we strive to make it as easy and convenient as possible to make a payment on your loans. Many options do not include a fee.
If your funds are held at Family First:
- Online Banking: You can make a transfer from your savings or checking account to your loan with no fee.
- Phone Transfer: Call us at 989-759-1686 and ask one of our staff to transfer a payment from your savings or checking account to your loan with no fee.
- In-Person Transfer: Visit any of our three convenient locations and ask a Member Service Representative to make the transfer for you without a fee.
If your funds are held at an outside institution:
- ACH Origination: Visit any of our branches and fill out an ACH Origination Authorization Form to authorize an automatic payment transfer from another institution without a fee.
If I opt out of receiving text messages will I still be able to pay my loans online?
Yes, you will have to access the payment portal through our website or online and mobile banking. However, you will not receive any text notifications regarding payment reminders and will not be able to make a payment via text message.
How can I pay my account via text message?
Once you receive a text reminder, you respond “Pay” to the same text. You will be asked to enter your pin to verify your account, once you have completed this process your payment will be complete and you should receive a confirmation text. NOTE: you will have to setup a 4 digit pin and preferred method of payment prior to using text payments.